I design and implement cost effective customer experiences, business architectures and operating models for new businesses, channels, products and markets. Although my talents are unique, I am usually described as being somewhere between a CX Designer, Business Architect and Project Manager.
My clients vary from Financial Services to Transport to Healthcare and I've worked with startups
looking for funding, breakout
businesses aiming to disrupt markets and established players going through strategic transformations.
There is one thing in common with all of the businesses I work with: each one is looking to change the way their chosen markets work and need the pragmatic
approach I bring.