Ross Hall
I design and deliver operations that support world class, multi-channel customer experiences.

Popular on my blog.

Gamifying a customer loyalty program: moving beyond transactional rewards
Case Study: Creating a customer experience in B2B lending
Designing for B2B? Make sure you cover these in your customer experience design
Are you sure your MVP is ready to release to customers?
Alternative approaches to a linear process for digital consumers
I accept: why B2B contracts require more than a checkbox and a button