My entire 25 year career has been about dramatically improving the way companies do business. I've helped new firms set themselves up, existing firms take on new channels and spun out business units that have tackled new products and markets.
Creating the Consultant
I entered the world of consulting after successfully reengineering a couple of companies I worked for. After working at Computacenter, I found myself at IBM advising clients on "the Internet" and then developing IBM Global Service's Knowledge Management Offering. My own practice followed and I developed a reputation as a thought leader in the UK Insurance Broking market.
The Insurance Years
After being recruited by Aon as an interim Compliance Officer, I was drawn to one of the protection insurance market's niche players. Facing intense regulatory pressure, I transformed the compliance operations for both the insurance company and its associated contact centre business. Genworth then attracted me, securing my services on an interim basis to build a multi-channel operation supporting sales across Europe.
A Return to Consulting
With my work at Genworth at an end I once more launched myself into the consultancy world. Since 2011 I have worked in a number of contract, interim and consultancy roles, creating multi-channel customer experiences, devising target operating models and working to secure multi-million pound investments. My clients have come from sectors as diverse as Financial Services, Loyalty Marketing and Healthcare, and have included startups, private equity backed businesses and publicly listed companies.